All orders created to order as we do not have anything “in stock.” Your orders are MADE, analyzed, packaged and shipped out of our location individually and by hand. Each package will receive a jewelry pouch, business card and will be bubble wrapped tightly to avoid damage in transit. Due to supply and demand and because items are each handmade, orders can take anywhere from 0-14 business days to ship. If you need your item sooner than that or by a specific date, we ask that you pay for “EXPEDITED FULFILLMENT” and we will bump your order to the front of the line so we can ENSURE that your item is prioritized. There is NO other way to speed up the process of your order as every non-expedited fulfillment order is created and shipped in the order they were placed. Once your order is complete and ready to be shipped out, you will receive email confirmation with tracking information that day.
If your item “gets stuck” in transit, meaning, it is delayed or stops moving entirely, we urge you to file a claim with USPS. USPS is notorious for experiencing delays related to volume of parcels and inclement weather! In order to kindly “nudge” the post office to advance your package, we always have our customers file a claim.
Please fill out the following form through usps!
Your package was being mailed from
Hair Candy by Han
10700 E APPLE VALLEY ROAD
OKC, OK 73151
My item was marked as “delivered” but it isn’t here!
Do NOT stress! This does happen from time to time! Typically when this happens it means one of two things. 1- USPS has the package in their truck and they scanned it but forgot to put it in your mailbox. When this happens, it typically shows up within the next 24 to 48 hours.
2- Your package was delivered to a neighbor. Nine times out of ten, the neighbor will deliver it directly to you or into your mailbox. Otherwise, it can take 72 hours if they send it back to USPS and USPS reroutes it to you.
Regardless, it always seems to find its way home, even if it’s journey is a little bit wonky. ;)
We want you to be completely delighted with your items! In the event that your item arrives to you damaged, we ask that you contact us immediately and send a photo of the defective item to HANNAH@haircandybyhan.com. You will then be issued a return label and your item is to be LIBERALLY protected, with your ORIGINAL invoice and mailed back to the shop within 2 business days. Once the item is received, the item will be analyzed and, if deemed defective, a replacement item will be dispatched immediately.
Every item is made to order so we urge you to be sure you view all photos and information about the product you are interested in on the website prior to purchasing!
At HCBH, we do allow for 30 days from the time your order is sent for unworn jewelry to be EXCHANGED. A store credit will be given in the same amount of the original order (minus the cost of shipping). No exceptions will be made.
Please address all exchanges to:
10700 E APPLE VALLEY ROAD OKC OK 73151
We ask that all exchanges be BUBBLE WRAPPED SECURELY with the original invoice attached and the item you are exchanging for notated in ink... See “REPAIR POLICY” below for guided steps on how to submit your item for return to ensure your exchange does not get delayed!
In the event that your piece gets damaged or breaks, do not be dismayed! Please reach out to firstname.lastname@example.org with an image of your damaged piece and your original order number! We will fix it and make it as good as new or replace it entirely! (The price of the repair and every issue is handled on a case by case basis!)
STEPS TO PREPARE YOUR REPAIR-
1- Please package your item in bubble wrap securely!
2- Please include original invoice inside package and notate what the damage is and where to send it back!
3- Please send all repairs to:
10700 E APPLE VALLEY ROAD
OKC, OK 73151
As always, THANK YOU for being here. Thank you for supporting my small business and thank you for your love for the brand! We couldn’t do it without you!