FREE SHIPPING OVER $100!

Shipping and Returns

SHIPPING

All orders created to order as we do not have anything “in stock.” Your orders are MADE, analyzed, packaged and shipped out of our location individually and by hand. Each package will receive a jewelry pouch, business card and will be bubble wrapped tightly to avoid damage in transit. Due to supply and demand and because items are each handmade, some orders can take up to 7-14 business days to ship. If you need your item sooner than that or by a specific date, we ask that you pay for “EXPEDITED FULFILLMENT” and we will bump your order to the front of the line so we can ENSURE that your item is prioritized. There is NO other way to speed up the process of your order as every non-expedited fulfillment order is created and shipped in the order they were placed. Once your order is complete and ready to be shipped out, you will receive email confirmation with tracking information that day. 

DELAYED MAIL

If your item “gets stuck” in transit, meaning, it is delayed or stops moving entirely, we urge you to file a claim with USPS. USPS is notorious for experiencing delays related to volume of parcels and inclement weather! In order to kindly “nudge” the post office to advance your package, we always have our customers file a claim. 

Please fill out the following form through usps!

https://usps.force.com/emailus/s/

Your package was being mailed from 

Hair Candy by Han

10700 E APPLE VALLEY ROAD

OKC, OK 73151

 

RETURN POLICY

We want you to be completely delighted with your items! In the event that your item arrives to you damaged, we ask that you contact us immediately and send a photo of the defective item to sales@haircandybyhan.com or via instagram to @haircandybyhan. You will then be issued a return label and your item is to be mailed back to the shop within 2 business days. Once the item is received, the item will be analyzed and, if deemed defective, a replacement item will be dispatched immediately. Please be sure to view all photos and information about the product you are interested in on the website prior to purchasing. 

We ask that all returns be BUBBLE WRAPPED SECURELY... See “REPAIR POLICY” below for guided steps on how to submit your item for return. 

 

REPAIR POLICY

In the event that your piece gets damaged or breaks, do not be dismayed! Please reach out to haircandybyhan@gmail.com with an image of your damaged piece and your original order number! We will fix it and make it as good as new or replace it entirely! (The price of the repair and every issue is handled on a case by case basis!)

STEPS TO PREPARE YOUR REPAIR-

1- Please package your item in bubble wrap securely

2- Please include original invoice inside package and notate what the damage is and where to send it back!

3- Please send all repairs to:

ATTN: REPAIRS

HANNAH BARNTHOUSE

10700 E APPLE VALLEY ROAD 

OKC, OK 73151